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Enthusiasm never stops

ResellerClub technical problems with DNS and Domain Forwarding

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Today I woke up and found out that many of my domains aren’t working. I’m using ResellerClub (aka. DirectI) free DNS and free Domain Forwarding. Well, they deleted all my DNS records. The Domain Forwarding service stopped working too.

I’ve filed a support ticket with an “Emergency” priority. Let’s see what happens now… I’ll keep you updated.

UPDATE: Instead of just fixing things, ResellerClub really disappointed me. I am their long-term and very faithful customer, but now I see that I shouldn’t have trusted them so much.

It took two days for ResellerClub’s support to respond with the following ridiculous statement:

DNS records are merely record entries made in the server, and not a space occupying entity for which a ‘backup’ would be available/generated.
Hence there is no backup for the records at our end.

ResellerClub keep no backup whatsoever of their DNS and Domain Forwarding configurations! The explanation of this fact is hilarious — because DNS records do not occupy space. 🙂

This really pissed me off, and I asked them how they could operate without a backup. What if the disks of their DNS or database servers fail? What if an operator deletes a record by mistake? The answer by ResellerClub’s support was that they monitor their servers, so this is not an issue. Ha-ha! Since when is monitoring a substitution of backups?? Furthermore, they added that the system was fully automated, so no operator’s mistake was possible. I replied that even if the system operates automatically, it is still being maintained by humans, who may delete data by mistake. How would they explain why my DNS and forwarding data was lost…

Anyway, no need to dig into this any further. I re-created the DNS records, and also learnt an important lesson — never trust an (IT) organization unless you really know that they operate in a professional way by following all well-established principles in the industry. ResellerClub ain’t one of them!

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Author: Ivan Zahariev

An experienced Linux & IT enthusiast, Engineer by heart, Systems architect & developer.

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